Your Privacy at gilibb

gilibb is an online casino and sports betting platform operating at https://gilibb.net, built specifically for Filipino players. We provide a wide range of gaming services including slots, live dealer games, bingo, Dragon Fishing, Mini Baccarat, and sports betting, all accessible in Philippine Peso with local payment methods.

For the purposes of this Privacy Policy, gilibb acts as the data controller in respect of personal data collected from players and visitors to our platform. This means we determine the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through the gilibb website at https://gilibb.net, any related mobile applications or platforms, and any communications between you and gilibb including customer support interactions, email correspondence, and live chat sessions.

gilibb collects personal data in several categories depending on how you interact with our platform. The following table summarises the categories of data we collect and examples of specific data points within each category:

We collect only the personal data that is necessary for the stated purposes described in this Privacy Policy. Where we require additional data for a specific purpose, we will inform you at the point of collection.

gilibb collects personal data through the following means:

• Direct registration: When you create a gilibb account, you voluntarily provide identity, contact, and account data through the registration form.
• KYC verification: When you submit identity documents to complete account verification, we collect identity and document data directly from your submission.
• Deposits and withdrawals: When you conduct financial transactions on the platform, we collect financial data necessary to process those transactions via your chosen payment method (GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20, Coins.ph).
• Platform usage: When you browse and interact with the gilibb website, we automatically collect technical and usage data through cookies, server logs, and analytics tools.
• Customer support interactions: When you contact our support team via live chat or email, we collect and retain communications data from those interactions.
• Promotional participation: When you opt in to gilibb promotions, loyalty programs, or surveys, we may collect additional preference data relevant to those activities.
• Third-party sources: In limited circumstances, we may receive identity or fraud-risk data from third-party verification service providers used for KYC and AML compliance purposes.

gilibb uses your personal data for the following purposes:

• Account creation and management: To register your account, authenticate your identity at login, maintain your account settings, and provide access to all gilibb gaming services.
• Transaction processing: To process deposits and withdrawals via your chosen payment method, verify payment ownership, and maintain accurate transaction records.
• KYC and AML compliance: To verify your identity, confirm your age eligibility (21+), and comply with anti-money laundering (AML) obligations applicable to online gambling platforms operating for Filipino players.
• Responsible gaming: To monitor account activity for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and proactively support players who may be experiencing gambling-related difficulties.
• Customer support: To respond to your queries, process complaints, and provide after-sales support in English and Tagalog.
• Platform security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as defined in the gilibb Terms & Conditions.
• Service improvement: To analyse usage patterns, identify areas for platform improvement, test new features, and optimise the overall player experience on gilibb.
• Marketing communications: Where you have consented, to send you promotional offers, bonus alerts, and platform news relevant to your gaming preferences via email or push notification.
• Legal compliance: To comply with applicable Philippine law, regulatory requirements, court orders, and lawful requests from government authorities including PAGCOR.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), gilibb relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing is necessary to perform the contract between you and gilibb — i.e., to provide the gaming services you have registered to access, including account management, game access, and payment processing.
• Legal obligation: Processing is necessary for gilibb to comply with applicable legal and regulatory obligations, including KYC/AML requirements, age verification, and any orders from Philippine regulatory authorities.
• Legitimate interests: Processing is necessary for gilibb's legitimate business interests, including platform security, fraud prevention, responsible gaming monitoring, and analytics — provided those interests do not override your fundamental privacy rights.
• Consent: For specific processing activities such as direct marketing communications and non-essential cookies, gilibb processes your data on the basis of your explicit, freely given, and withdrawable consent.

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. To withdraw consent for marketing communications, contact [email protected] or use the unsubscribe option in any marketing email.

gilibb does not sell, rent, or trade your personal information. We may share your data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment processors: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, and other payment partners receive the minimum data necessary to process your deposit or withdrawal transaction.
• KYC and identity verification providers: Third-party service providers used to verify your identity documents and confirm your eligibility to use the gilibb platform.
• Fraud prevention and AML services: Specialist third-party providers used to screen transactions and accounts for financial crime risk indicators.
• Game software providers: Game studios and content providers whose games are hosted on the gilibb platform may receive limited technical and session data necessary to operate their game content.
• Analytics and platform optimisation providers: Service providers used to analyse platform performance and player behaviour in aggregate or pseudonymised form.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission of the Philippines, or other competent authorities where gilibb is required by law or court order to disclose information.
• Professional advisers: Legal, accounting, or auditing firms engaged by gilibb who are bound by confidentiality obligations.

All third-party service providers engaged by gilibb are subject to data processing agreements that require them to maintain confidentiality, implement appropriate security measures, and use your data only for the specific purposes for which it was shared.

Some of gilibb's third-party service providers — including game content providers, cloud infrastructure partners, and analytics tools — may be based or operate servers outside of the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, gilibb takes the following measures to ensure your data remains protected:

• We enter into data processing agreements with all international recipients that incorporate data protection standards equivalent to those required under Philippine law.
• We conduct due diligence on all third-party recipients to verify that appropriate technical and organisational security measures are in place.
• Where the destination jurisdiction has been assessed as providing an inadequate level of data protection, we apply additional contractual safeguards before transferring data.

By registering an account with gilibb, you acknowledge that your personal data may be transferred to, stored in, or processed in jurisdictions outside the Philippines as described in this section, subject always to the safeguards described above.

gilibb retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, the anonymised data may be retained for statistical or analytical purposes without limitation.

gilibb uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect aggregate data about how players navigate and interact with the gilibb platform, allowing us to identify and fix issues and improve the user experience. Data collected is pseudonymised.
• Functional cookies: Used to remember your preferences such as language settings, game lobby filters, and deposit limit configurations so you don't have to re-enter them on each visit.
• Marketing and targeting cookies: Used, where you have consented, to deliver relevant promotional content based on your browsing behaviour on the gilibb platform. These cookies are not used to track you across third-party websites.

You can manage your cookie preferences at any time through your browser's cookie settings. Most browsers allow you to block or delete cookies; however, blocking strictly necessary cookies will prevent you from using authenticated features of the gilibb platform.

Note that gilibb does not use third-party advertising networks or permit external advertisers to set cookies on the gilibb platform.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by gilibb:

• Right to be informed: You have the right to know how gilibb collects, uses, and shares your personal data — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data gilibb holds about you, including information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You can update basic account details directly in your gilibb account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (e.g., AML record-keeping requirements).
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming purposes.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transmitted to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data rights have been violated.

To exercise any of your data rights, please contact the gilibb support team at [email protected] with the subject line "Data Privacy Request" and a clear description of your request. We will respond within fifteen (15) business days of receipt.

gilibb is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21 years. The minimum age for casino-style gambling in the Philippines, as recognized by PAGCOR, is 21 years old.

During registration, all users are required to confirm that they are at least 21 years of age. Age verification checks are conducted as part of the KYC process, and accounts found to belong to individuals under 21 years of age will be immediately suspended, all balances forfeited, and the account permanently closed in accordance with the gilibb Terms & Conditions.

If you become aware that a minor has registered an account on gilibb or has provided personal data to gilibb, please notify us immediately at [email protected] so that we can take immediate action to close the account and delete the associated personal data.

Parents and guardians are encouraged to use parental control tools to restrict access to online gambling platforms on devices used by minors in their household.

gilibb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and the gilibb platform is encrypted using TLS (Transport Layer Security) protocols. We enforce HTTPS across the entire gilibb domain.
• Encryption at rest: Sensitive personal data, including financial account details and identity document copies, is encrypted at rest using industry-standard encryption algorithms.
• Password security: Account passwords are stored as salted cryptographic hashes. gilibb staff cannot view your password in plain text. You are encouraged to use a strong, unique password for your gilibb account.
• Multi-factor authentication: gilibb supports multi-factor authentication (MFA) for account login. We strongly recommend enabling MFA to protect your account from unauthorised access.
• Access controls: Access to systems containing personal data is restricted to authorised gilibb personnel on a strict need-to-know basis. All access is logged and subject to regular review.
• Intrusion detection: gilibb employs automated systems to detect suspicious activity, brute-force login attempts, and other potential security threats in real time.
• Regular security assessments: The gilibb platform undergoes periodic security audits and penetration testing to identify and remediate vulnerabilities.

While gilibb takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

The gilibb platform integrates with third-party services including game content providers, payment gateways, and customer support tools. These third parties operate under their own privacy policies, which govern their data handling practices independently of this Privacy Policy.

When you use a payment method such as GCash, Maya, BPI, or BDO to deposit or withdraw funds, your transaction data is also subject to the privacy policy of that payment provider. gilibb is not responsible for the data practices of third-party payment providers and encourages you to review their respective privacy policies.

The gilibb platform does not contain links to external third-party websites for commercial or advertising purposes. Any navigation links on the platform lead exclusively to pages within the gilibb domain.

gilibb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is collected, used, or shared — gilibb will provide advance notice through one or more of the following channels:

• A prominent notice on the gilibb homepage or platform dashboard
• An email notification sent to your registered email address
• An in-platform notification displayed upon your next login

Your continued use of the gilibb platform after any amended Privacy Policy has been published and notified constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree with any material changes, you should cease using the platform and contact [email protected] to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how gilibb protects your personal data. All previous versions of this Privacy Policy are available upon written request to our Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gilibb handles your personal data, you may contact us through the following channels:

• Email: [email protected] — use the subject line "Data Privacy Request" for all data rights inquiries
• Live Chat: Available 24/7 on the gilibb platform in English and Tagalog

gilibb has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. The DPO can be contacted via the email address above and will respond to all data privacy inquiries within fifteen (15) business days.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.